THE RULES BELOW APPLY TO PURCHASES AND DELIVERIES IN BRAZIL. FOR RULES ON PURCHASES FROM ABROAD, CLICK HERE.

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​1 / PAYMENT METHODS
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. BANK TRANSFER
. PIX
. CREDIT CARD IN UP TO 3 INTEREST-FREE INSTALLMENTS
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2 / DELIVERIES

 

WE DELIVER ALL OVER BRAZIL AND OUR PRICES INCLUDE DELIVERY. 
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DELIVERY ONLY BEGINS WHEN YOUR PAYMENT IS CONFIRMED:
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. FOR THE CITY OF SÃO PAULO, DELIVERIES ARE MADE BY CARRIER DURING BUSINESS HOURS WITHIN 2 BUSINESS DAYS AFTER PAYMENT IS CONFIRMED; AND
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. FOR OTHER CITIES AND STATES, DELIVERIES ARE MADE BY SEDEX AND POSTAGE IS MADE WITHIN 2 BUSINESS DAYS AFTER PAYMENT IS CONFIRMED. THE TIME BETWEEN POSTAGE AND ARRIVAL AT YOUR ADDRESS DEPENDS ON THE POST OFFICE.
(OUR TIMES ARE USUALLY FASTER, WE ONLY INFORM THE MAXIMUM TIMES HERE.)
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= > BE CAREFUL! FOR CUSTOMERS IN THE CITY OF SÃO PAULO, DELIVERY BY CARRIER WILL BE ARRANGEMENTS IN ADVANCE, BUT IF NOBODY IS AT THE LOCATION TO RECEIVE THE PRODUCT(S) AT THE SCHEDULED TIME AND/OR THE CARRIER IS UNABLE TO MAKE THE DELIVERY, WE WILL RESCHEDULE A NEW DELIVERY AND, IF MADE BY THE STUDIO, THE CUSTOMER WILL BE CHARGED FOR THE COST OF RE-DELIVERY.

= > FOR DELIVERIES OUTSIDE BRAZIL, SPECIFIC RULES APPLY. PLEASE SEE INTERNATIONAL PURCHASES.

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3 / EXCHANGES AND RETURNS
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. EXCHANGES AND RETURNS ARE ONLY POSSIBLE IF THE PRODUCTS HAVE NOT BEEN USED AND ARE IN PERFECT CONDITION AND RETURNED IN THE ORIGINAL BAG AND BOX. EXCHANGES AND RETURNS ARE ONLY APPROVED AFTER WE HAVE RECEIVED AND VERIFIED THE PERFECT CONDITION OF THE PRODUCT AND ITS PACKAGING. OUR PRODUCTS ARE DELICATE (THEY ARE HANDMADE AND WITH NATURAL RAW MATERIALS): YOU ARE RESPONSIBLE FOR KEEPING THEM IN GOOD CONDITION. WE CAN, ON REQUEST, GIVE YOU TIPS ON HOW TO BEST PRESERVE YOUR PAIR AND REDUCE WEAR AND/OR AVOID DAMAGE;

. IN THE CASE OF AN EXCHANGE, IF WE FIND ANY PROBLEM WITH THE CONDITION OF THE EXCHANGED PRODUCT OR ITS PACKAGING AND THE NEW PAIR HAS ALREADY BEEN DELIVERED TO THE CUSTOMER, THE CUSTOMER WILL HAVE THE CHOICE OF I) RETURNING THE NEW PAIR OR II) PAYING FOR THE PAIR;

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. THE ATELIER IS ONLY RESPONSIBLE FOR POTENTIAL MANUFACTURING DEFECTS. THE ATELIER IS NOT RESPONSIBLE FOR PROBLEMS DUE TO USE AND/OR MISUSE AND/OR NATURAL WEAR AND TEAR OF THE PRODUCT. THE ATELIER DOES NOT REPAIR OR MAINTENANCE THE PRODUCTS;

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. ABOUT RETURNS: IN THE CASE OF DISTANCE PURCHASES, WE WILL REFUND THE FULL AMOUNT OF THE PURCHASE IF THE RETURN REQUEST IS MADE WITHIN 7 DAYS AFTER THE PURCHASE. AFTER THIS PERIOD, IT IS NO LONGER POSSIBLE TO RETURN THE PRODUCT;

. ABOUT EXCHANGES: EXCHANGES ARE ONLY POSSIBLE WHEN MADE WITHIN 30 DAYS AFTER THE PURCHASE. AFTER THIS PERIOD, WE WILL NO LONGER CARRY OUT EXCHANGES. EXCHANGES CAN ONLY BE MADE FOR PAIRS AVAILABLE FOR IMMEDIATE DELIVERY (PAIRS THAT ARE AVAILABLE ON THE WEBSITE - WE DO NOT GUARANTEE IMMEDIATE EXCHANGE FOR THE SAME MODEL). IMPORTANT: THE ATELIER IS RESPONSIBLE FOR THE SHIPPING COST (RETURNING THE EXCHANGED PAIR AND SENDING THE NEW ONE) ONLY FOR THE FIRST EXCHANGE. IF THERE IS A SECOND EXCHANGE OR MORE, THE CUSTOMER WILL BE CHARGED FOR THE SHIPPING COST EVEN IF PAID TO THE PROVIDER BY THE ATELIER (WHETHER BY CARRIER OR SEDEX), BEFORE MAKING THE DELIVERY AND VIA CARD, PIX OR TRANSFER; AND

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. ANY REFUND OF VALUE (TOTAL OR PARTIAL) IS MADE IN THE SAME FORMAT AS THE ONE USED TO MAKE THE PURCHASE (VIA REFUND TO CREDIT CARD, PIX OR BANK TRANSFER). REGARDLESS OF THE TYPE OF RETURN, THE ATELIER HAS UP TO 2 BUSINESS DAYS, AFTER THE RETURN IS CONFIRMED, TO MAKE THE REFUND.

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