top of page
INTERNATIONAL PURCHASE

FOR DELIVERIES OUTSIDE OF BRAZIL, SPECIFIC RULES APPLY. ALL OUR PRODUCTS ARE STORED AND SOLD IN OUR ATELIER IN SÃO PAULO. THEREFORE, WHEN YOU PURCHASE FROM OUTSIDE OF BRAZIL, YOU ARE IMPORTING OUR PRODUCT. THE FOLLOWING RULES AND CONDITIONS APPLY TO THIS TYPE OF PURCHASE:


. THE COST OF SHIPPING IS PAID BY THE CUSTOMER. AS SOON AS WE RECEIVE YOUR ORDER, WE OBTAIN A QUOTE FROM THE SHIPPING COMPANY (WE USUALLY WORK WITH DHL) AND INFORM YOU OF THE PRICE. IF YOU AGREE, THE AMOUNT IS ADDED TO THE VALUE OF THE PRODUCT(S) YOU ARE PURCHASING (FOR THE UNITED STATES OR EUROPE, THE COST IS USUALLY AROUND USD 150). PAYMENT CAN BE MADE BY INTERNATIONAL CREDIT CARD, PAYPAL, PIX, OR BANK TRANSFER (BUT ONLY IF YOUR ACCOUNT IS IN BRAZIL).


. IMPORT TAXES AND DUTIES ARE PAID BY THE CUSTOMER. IT IS NOT POSSIBLE TO INFORM YOU IN ADVANCE OF THE EXACT AMOUNT OF THESE TAXES AND DUTIES, BUT WE INFORM THE ESTIMATE PROVIDED BY DHL (USUALLY AROUND 30% OF THE PRODUCT VALUE) SO THAT YOU CAN DECIDE WHETHER TO PROCEED WITH THE PURCHASE (BY PURCHASING YOU AGREE TO PAY THESE FEES AND TAXES, WHATEVER THEIR VALUE). DHL WILL CONTACT YOU WHEN THE PRODUCT(S) ARRIVE IN THE DESTINATION COUNTRY AND INFORM YOU OF THE AMOUNT TO BE PAID (DIRECT PAYMENT TO DHL, DHL PAYMENT OPTIONS), ONLY AFTER PAYMENT WILL THE CUSTOMS AUTHORITIES RELEASE YOUR PRODUCT(S) FOR DELIVERY.

. FINALLY, THE ATELIER DOES NOT ACCEPT EXCHANGES OR RETURNS FOR SALES WITH DELIVERY OUTSIDE OF BRAZIL, REGARDLESS OF THE REASON FOR SUCH EXCHANGE OR RETURN. THEREFORE, WE ASK THAT YOU TAKE EXTRA CARE WHEN CHOOSING YOUR SIZE AND CAREFULLY FOLLOW OUR SIZE GUIDE (CLICK HERE TO VIEW IT)

ANY QUESTION ABOUT INTERNATIONAL PURCHASES YOU MAY HAVE PLEASE LET US KNOW BY E-MAIL OR WHATSAPP!

bottom of page