FOR DELIVERIES OUTSIDE BRAZIL, SPECIFIC RULES APPLY. ALL OUR PRODUCTS ARE STORED AND SOLD IN OUR ATELIER IN SÃO PAULO. THEREFORE, WHEN YOU BUY OUTSIDE BRAZIL, YOU ARE IMPORTING OUR PRODUCT.

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THE FOLLOWING ARE THE RULES AND CONDITIONS THAT APPLY TO THIS TYPE OF PURCHASE:

 

. SHIPPING COST IS PAID BY THE CUSTOMER. AS SOON AS WE RECEIVE YOUR ORDER, WE MAKE A QUOTE WITH THE SHIPPING COMPANY (DHL OR UPS) AND INFORM YOU OF THE VALUE. IF YOU AGREE, THE VALUE IS ADDED TO THE VALUE OF THE PRODUCT(S) YOU ARE BUYING (FOR THE UNITED STATES OR EUROPE, THE COST IS USUALLY AROUND USD 180).

 

. POTENTIAL IMPORT FEES ARE PAID BY THE CUSTOMER. THE ATELIER IS RESPONSIBLE FOR EVERYTHING CONCERNING THE EXPORT PROCESS WITH THE BRAZILIAN AUTHORITIES. IT DOES NOT HAPPEN OFTEN (IN FACT, IT IS RARE, BUT IT IS OUR RESPONSIBILITY TO NOTIFY YOU), BUT SOMETIMES THE CUSTOMS AUTHORITIES OF THE COUNTRY WHERE YOU ARE LOCATED REQUIRE THE PAYMENT OF AN IMPORT FEE IN ORDER TO RELEASE YOUR PURCHASE. WE CANNOT INFORM YOU IF THIS WILL OCCUR OR HOW MUCH THIS FEE WILL BE AS IT IS VERY UNPREDICTABLE. IF YOU WANT MORE INFORMATION ABOUT THIS, WE ADVISE YOU TO CONTACT THE CUSTOMS OFFICE IN THE COUNTRY WHERE YOU ARE LOCATED.

 

. PAYMENT CAN BE MADE BY INTERNATIONAL CREDIT CARD, PAYPAL, PIX OR BY BANK TRANSFER (BUT ONLY IF YOUR ACCOUNT IS IN BRAZIL).

 

. FINALLY, THE ATELIER DOES NOT ACCEPT EXCHANGES OR RETURNS IN THE CASE OF SALES WITH DELIVERY OUTSIDE OF BRAZIL, WHATEVER THE REASON FOR SUCH EXCHANGE OR RETURN. THEREFORE, WE ASK THAT YOU TAKE EXTRA CARE WHEN CHOOSING YOUR SIZE AND FOLLOW OUR SIZE GUIDE CAREFULLY (CLICK HERE TO SEE IT).

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WE ARE VERY REGRETTING THESE RESTRICTIONS ON INTERNATIONAL PURCHASES. UNFORTUNATELY, ESPECIALLY FOR SMALL STRUCTURES LIKE OURS, THE EXPORT PROCESS IS STILL QUITE COMPLICATED.